Where is Happy Pink Taco based?
We are based in Auckland, New Zealand.

How can I contact Happy Pink Taco?
We love to hear from all our customers so please email us directly at pinkpower@happypinktaco.com and we will respond to you within 24hrs.

Are your products all here in New Zealand?
Yes - all our products are in our warehouse here in Auckland so we ship directly from us to you.

How safe are your products?
We only sell high quality products from reputable brands. They are high-quality, non-toxic, free-phthalate, and odourless products. They primarily use high-quality grade or body safe silicone that's safe for bodily insertion and made to the highest quality standards.

Are your vibrators really waterproof?
Yes, all of our vibrator products are either waterproof or water-resistant to ensure you can safely use Happy Pink Taco Adult Toys wherever you please.

Will anyone know what's in the package — I live with roommates/family?
No branding, no giveaway shape, no idea what's inside from the outside. Just a plain parcel that could be anything.

Do you ship our orders discreetly?
Absolutely we do. Ensuring you feel super comfortable at every step is our sole purpose at Happy Pink Taco. We’re here to share great vibes always so making sure your goodies get to you without no one knowing is key. It's all 'secret Squirrel' here. So, our packaging on the outside will be in plain courier packaging with the name: The Curious Bird Collective Ltd. Inside, the space is all ours to shine!!

Please note that for international orders, we are required to include an external packing list on your package, so "personal massager" may be listed clearly on your delivery for your country's shipping customs.

What countries do you ship too?
At this stage we ship to New Zealand, Australia and the United States.

How do Happy Pink Taco purchases appear on my credit card statement? 
All purchases made from Happy Pink Taco store front will appear with the company name of The Curious Bird Collective Ltd on your credit card or Debit card statement.

Is this my first time buying a toy — where do I even start?
No overwhelm here. Start with what sounds fun, not what sounds "right" — there's no wrong first toy. If you want a steer, our quiz matches you to picks based on what you're actually into.

Can I use these with a partner, or are they just for solo play?
Both. Loads of what we stock is built for sharing. Think remote-controlled, couples-friendly designs — and just as good solo. The product page tells you which is which.

How do I know what intensity or size to start with?
Start smaller and gentler than you think you need — you can always build up. Every product page has the specifics (size, vibration modes, intensity range) so you're not guessing.

How do I clean and store my toy?
Warm water and a mild, unscented soap (or a proper toy cleaner) after every use, fully dry before you put it away, and keep it somewhere it won't touch other toys — a soft pouch works well. Anything with a specific fabric or motor should skip full submersion; that'll always be flagged on the product page.

How long does it take for my orders to arrive?
For us we love to get your goodies to you as quickly as possibly. We aim to dispatch your goodies within 24hrs of purchase.

New Zealand

- Auckland, overnight delivery. 

- North Island, 1-2 days

- South Island, 1-3 days

- Rural Address please allow for an extra 24-48hrs.

Australia 

Standard Delivery - 5-10 Business days 

Express Delivery - 1-2 Days

United States

Standard Delivery - 5-20 Business days 

Express Delivery - 1-2 Days

Does Happy Pink Taco accept returns?
If your goodies are unopened, you may return to us within 30 days of purchase date for a refund in the form of store credit or a refund. Due to the sanitary nature of these products, we cannot accept returns for opened products.

To complete your return, we require a receipt or proof of purchase.

You will be responsible for paying for your own shipping costs for returning your item to us unless our team has created a return label for you.

If the fault is ours and a return is due to damage or defective stock, then the costs of the return is on us. 

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

Consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Please email us first at: pinkpower@happypinktaco.com

Address for returns: 45 Rivervale Grove, Stanmore Bay, Auckland, 0932, New Zealand.

Can I return an unopened product? 
Yes you can although any return postage must be paid for by the customer. Please email our team at pinkpower@happypinktaco.com to begin the return process.

Is my Vibrator under warranty?  
Yes, we will replace your vibrator for up to one year from your original purchase. This warranty excludes normal depletion of consumable parts such as batteries unless failure has occurred due to a defect in materials or workmanship and, damage resulting from abuse, accident, modifications, unauthorised repairs or other causes that are not defects in materials and workmanship.

Please email our team at pinkpower@happypinktaco.com

My Vibrator arrived but does not work. What do I do?
If a product is defective or damaged in transit, please email our team to file a claim and receive a refund or replacement product.

Please email our team at pinkpower@happypinktaco.com