Returns and Shipping
If your goodies are unopened, you may return to us within 30 days of purchase date for a refund in the form of store credit or a refund. Due to the sanitary nature of these products, we cannot accept returns for opened products.
To complete your return, we require a receipt or proof of purchase.
You will be responsible for paying for your own shipping costs for returning your item to us unless our team has created a return label for you.
If the fault is ours and a return is due to damage or defective stock, then the costs of the return is on us.
Depending on where you live, the time it may take for your exchanged product to reach you may vary.
Consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
Please email us first at: email@example.com.
Address for returns: 45 Rivervale Grove, Stanmore Bay, Auckland, 0932, New Zealand.
Exchanges (if applicable):
We only replace items if they are defective or damaged. Please send us an email at firstname.lastname@example.org and we can discuss your situation discreetly and individually.
Refunds (if applicable):
Once we have received and inspected your return, we will email you to confirm your refunds acceptance. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment. The timeframe of this return depends on your individual bank.
Any issues with any of the above please email us:
Shipping and Dispatch:
We pride ourselves on our quality of service and work hard to get your goodies to you as soon as we can. We dispatch orders daily so if you have ordered before 12pm then we aim to get your goodies out to you that same day.
Delivery from here is down to our fabulous courier network and this will also depend on country to country.
We use NZ Post Courier service to deliver and track all our parcels.
You will be sent tracking and dispatch details once your order has been processed so please check your spam folders if you have not received them.
Shipping across New Zealand is 1-3 Business days. NZ Post Courier $9.50 NZD
Shipping to Australia is 5-10 Business days. Economy Tracked $19.95 AUD
Shipping to United States is 6-10 Business days. Economy Tracked $25.00 USD